In the ever-evolving landscape of technology, Artificial Intelligence (AI) is no longer a futuristic concept - it's a driving force behind innovation and growth across industries. As professional service firms face increasing pressure to deliver smarter, faster, and more personalized services, adopting AI is transforming how they operate.
AI makes business processes much lighter by decreasing the relationship between humans and work. AI also supplies advanced analytics that provide insights into strategic decisions. Businesses are thus able to reduce their costs, improve the customer experience, and remain competitive in a fast-changing market.
Yet, the true potential of AI can only be fully unlocked with the right infrastructure in place—and that's where cloud computing plays a pivotal role.
In this guide, we’ll explore the rising influence of AI in professional services, and the crucial role that cloud infrastructure plays in powering AI.
The AI Revolution
Increasing use of AI
AI has rapidly moved from the realm of experimentation to a mainstream technology driving innovation across industries. Its ability to automate routine tasks and provide actionable insights has transformed how businesses operate.
According to Zipdo Education Report 2024, 77% of firms predict AI to reign supreme within three years and 52% are already immersed in the AI wave for efficiency gains. It’s clear that robots are here to steal the spotlight - from boosting productivity by 30% to reducing errors by 25%. This surge in AI usage is not just a trend; it’s a revolution reshaping decision-making and business processes.
AI has seen explosive growth recently as the use of the technology has expanded. For example, according to Future Market Insights, the generative AI market is expected to be worth $10.9 billion in 2023. The market is expected to reach $167.4 billion by 2033, expanding at a 31.3% compound annual growth rate throughout the forecast period.
Key benefits of AI for business
Businesses are turning to AI to a greater degree to improve and perfect their operations. It automates routine tasks, freeing professionals to focus on strategic work, while minimizing errors and improving decision-making processes.
According to a survey by Forbes Advisor, 56% of business owners leverage AI for customer service, making it the top use case, followed closely by cybersecurity and fraud management at 51%, highlighting its role in improving efficiency and decision-making across sectors.
AI Adoption Trend of Pro-services Sectors
AI adoption in the professional services sector is rapidly increasing as firms leverage this technology to transform their operations. This allows professionals to focus on higher-level, strategic work that drives more value for clients. According to Zipdo Education Report 2024, 81% of professional services firms are exploring AI applications for automating routine tasks. With AI's ability to enhance decision-making and streamline processes, it's no surprise that professional services are at the forefront of AI integration.
Technological advancements have enabled organizations to do things beyond human capability, and this is where AI comes in. Professional services sectors, notably IT services, management services, and consulting, are experiencing AI adoption trends all over the world. Some brands have begun to employ AI in their operations and we will describe these innovations by category, where automation brings in predicted efficiency through the years.
Automation and Robotic Process Automation (RPA)
AI-driven RPA, which is a kind of technology that can learn from itself, is shaping the future with seamless process solutions throughout business. On the bright side, automation keeps real humans on tasks too hard to be automated instead of pushing people out of the workforce with labor robots realizing higher profitability and quality of the service.
AI-driven data analytics and insights
AI extraction methods and principal theories are getting better due to ODSC, with more data becoming more and more powerful. The consulting firms show the entities how their AI solution works for them through data both from them and their clients on the markets and using these to give successful planning and predicting analytics on their future.
Natural Language Processing (NLP) for client communication
Although natural language processing (NLP) lets computers understand natural language, it is nearly impossible for humans to communicate with them in this way. To wit, the IT companies that have managed to gain a virtually infinite number of customers because they can always cope fully with them regardless of the time of day, using their tirelessly working chatbots and virtual assistants, are the very enterprises that are currently solving the customer support crisis.
Not much research has been done on this topic, but the future of AI and cybersecurity is offering many opportunities for AI as a weapon to create secure systems. IT security sector firms have implemented AI-driven security operation centers, which along with human analyst collaboration allow swift detection of security threats, in the network and customer premises.
AI-driven knowledge management
AI is the technology that assists businesses in the administration of their internal information, creating gigantic data repositories so that the data is easier to find and recover. In the area of consulting and IT, AI enables faster and better decision-making and offers to serve customers better by interpreting and combining information from various documents, projects, and communications to give better and individualized advice.
The fact that AI is not just a tool but an element that reimagines business operations and professional services in various fields clearly exemplifies the technology's profound influence on all areas of businesses.
The Role of Cloud Infrastructure in Supporting AI
Why does AI need the cloud?
In very basic terms, AI requires a huge amount of resources to work, and ordinary computers are just not capable of this. The cloud provides this power on-demand, making it easier to run complex AI projects without needing expensive equipment. Think of it like renting a powerful machine whenever you need it, instead of buying one that sits idle most of the time.
How does the cloud make an impact on AI?
AI-Driven data mining
Cloud platforms amplify the power of AI-driven analytics by enabling real-time processing of vast datasets. Consulting firms leverage cloud-based AI to extract actionable insights from client data and market trends. With the cloud’s speed and scale, these firms provide faster, more precise recommendations, driving better decision-making for clients.
GPU - The key to unlock AI development
GPUs play a pivotal role in the advancement of AI thanks to their powerful processing capabilities, enabling the execution of numerous complex calculations on data simultaneously.
As the size and complexity of AI models, particularly deep learning models, continue to grow, GPUs have become the optimal solution to meet the increasing computational demands.
This has driven the widespread use of GPUs across various industries, from scientific research, healthcare, and finance to information technology. GPUs allow large AI models to be trained and deployed efficiently, especially for complex workloads that require fast processing, contributing to the progress of AI in fields like natural language processing, IT, and financial consulting.
ChatGPT is a clear example of the power of GPUs in AI. The large language model (LLM) is trained and operated on thousands of GPUs, providing generative AI services to more than 100 million users.
Security and compliance
Data security is a major concern for firms dealing with sensitive client information, and cloud platforms offer advanced security features like encryption and real-time threat detection.
IT services firms, especially those managing cybersecurity, use cloud-based AI solutions to ensure continuous monitoring and adherence to compliance regulations, offering secure, scalable solutions to clients.
VNG Cloud’s Contribution to AI in Professional Services
VNG Cloud realizes the importance of having strong and dependable infrastructure for professional services firms to run their AI applications. The issue is essential, however, we have a solution. We, in particular, provide a powerful cloud platform suitable for the computational tasks of current AI workloads.
Key Features:
High-Performance Computing: Our infrastructure boasts powerful CPUs and GPUs, ensuring your AI applications run smoothly and efficiently. This translates to faster model training times, real-time data analysis, and a seamless user experience.
Stable Network Connectivity: VNG Cloud provides reliable network connections, both domestically and internationally, ensuring your applications reach users globally without hiccups.
Scalability and Flexibility: We offer a range of CPU and GPU configurations, allowing you to scale your infrastructure based on your specific needs.
Security and Reliability: VNG Cloud prioritizes security and reliability with features like:
- Direct connection with all major ISPs/Telcos in Vietnam
- High availability to minimize downtime
- Secure virtual private network (VPN) for controlled access
- Instant data backup and recovery
- Integrated security applications, including firewalls
Intelligent Storage: VNG Cloud offers multi-tier cloud storage solutions, enabling you to optimize data storage based on accessibility, cost, and performance needs.
VNG Cloud is your partner for unlocking the power of AI in professional services. Our resilient infrastructure, security protocols, and the wide variety of flexible options we have are what you can use to easily create and deploy high-level AI projects that will not just meet but exceed your expectations.
Conclusion
The rise of AI in professional services is undeniable. From automating tasks to unlocking data-driven insights, AI offers a powerful path to increased efficiency, personalized experiences, and enhanced decision-making for clients. However, realizing the full potential of AI requires the right infrastructure – and the cloud is the key.
VNG Cloud provides a robust and flexible platform designed specifically to power AI applications in professional services. By leveraging our high-performance computing, secure storage, and advanced security features, firms can confidently embrace AI to optimize operations, enhance customer experiences, and unlock new possibilities.
For more information, get in touch with us today!