Known Issues

Security at the factory requires round-the-clock staffing. Currently, security control at the factory relies heavily on human resources, making it challenging for management to proactively monitor and supervise, potentially leading to a lack of transparency.
Factories in industrial zones and remote locations face challenges in recruiting on-site IT operations personnel.
Factories often use on-premises infrastructure to guarantee swift connectivity and consistent production lines, reducing reliance on external transmission infrastructure. However, potential issues such as hard drive or machinery malfunctions, unintentional data deletion, virus-driven sabotage, or more severe incidents like explosions, natural disasters, or theft, could lead to data loss for the business.
 
 

Solutions

Data backup at DR site

To minimize data loss risks, businesses frequently opt for a more secure approach - offsite backups. This involves creating a backup archive in a separate location from the primary data, which also include cloud storage.

VNG Cloud guarantees data integrity with redundancy and global data center standards. The smart storage solution from VNG Cloud also ensures optimal cost by automatically managing frequently and infrequently accessed data.

Centralized camera management and monitoring with vCloudcam

vCloudcam offers the capability to seamlessly connect and centrally oversee numerous cameras across various sites using a single account. It provides unlimited storage and accessibility, enabling surveillance at any time and place through a multi-platform application. Its decentralized approach accommodates diverse operational needs effectively.

Besides, equipped with smart features like facial recognition and timekeeping, VNG Cloud's solution empowers businesses to effortlessly monitor factory activities, including employee attendance and worker supervision.

Security arlet with vCloudcam camera solution integrated with AI

There are restricted areas within factories designed to safeguard critical technologies or systems. Access to these areas is limited, requiring constant 24/7 supervision. With vCloudcam's, facial detection, restricted area monitoring, and access control features, managers can proactively oversee individuals entering and exiting, establishing blacklists, defining restricted zones, and setting up virtual barriers. Instant security alerts can be promptly received on multiple devices, enabling users to swiftly respond to surveillance system events.

Managed Server service for Cloud infrastructure

With this model, cloud computing forms the foundation for operational, management, and analytical systems, enhancing collaboration among business teams and other departments and effectively supporting interactions between businesses and suppliers. Enterprises no longer need to invest in personnel to manage factory infrastructure, enabling cost optimization that can be directed towards other investments.

Infrastructure on demand for CRM, ERP, DMS, POS systems

The infrastructure of VNG Cloud features unlimited capacity, ready to cater to the diverse requirements of customers. It offers high-speed connectivity of up to Tbps for domestic purposes and 5Gbps for international connectivity.

 
 
 
 
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Enhance efficiency in management and operations

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Ensure proactive security within the factory

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Optimize operating costs

 
 

Benefits

By leveraging a robust foundation of cloud computing infrastructure, our solution serves as a catalyst for elevated efficiency across various aspects of management and operations. With unlimited capacity, VNG Cloud readily adapts to the evolving needs of our customers, enabling seamless and high-speed connectivity both domestically and internationally. This dynamic framework not only streamlines collaboration among business teams and departments but also ensures proactive security within the factory premises. Moreover, it empowers enterprises to optimize operational costs, redirecting resources towards strategic investments while fostering a more agile and responsive operational ecosystem.

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Businesses require effective management of store displays with proactive security measures, and heatmap monitoring. This enables the achievement of in-store operation KPIs, including accurate placement of key visuals and POSM, proper product displays according to planogram layouts, correct positioning of personal belongings for staff, and store cleanliness.
Ensure employees comply with customer service standards, track waiting times and VIP services. Ensuring customer services' KPIs: Wearing name tags, uniforms, greeting when customers enter, service attitude, employees understand the product and advise the right program for customers, ... Ensure VIP customers are properly served and welcomed by staff.
Supervise goods because it's difficult to theft depending only on people
With modern retail methods such as E-commerce & Omni Channel, transferring ERP, CRM and camera data to the cloud is essential to save costs and improve efficiency.
When a compelling promotional campaign is launched online, millions of customers are poised to 'hunt' for the hottest deals, resulting in a significant influx of visitors to the site. If the web interface loads slowly or becomes unresponsive, it can frustrate customers and ultimately lead to lower-than-expected sales.
The existing system cannot be immediately migrated to the cloud, necessitating a blend of online and offline operations. When businesses with offline store systems explore online sales and e-commerce, fragmented infrastructure can pose significant management challenges.
When building websites and apps, information security is one of the requirements need to be considerd. To do this, the company must build a team of professional engineers, investing in building firewalls to protect websites and apps.
 
 

Solutions

Transparent and real-time evaluation of KPIs for in-store operations and customer care through AI-integrated vCloudcam solution

Utilizing cameras to measure KPIs for in-store operations (such as Planogram adherence, category management, product placement, identifying suspicious activity, and store cleanliness) and customer services. Implementing this solution enhances workplace transparency by reducing human intervention.

Optimize data storage with a smart, multi-tiered storage solution

With Smart Storage, the system automatically adjusts storage capacity, seamlessly transitioning between frequently accessed and infrequently accessed data, thereby optimizing costs. Content requiring regular access, such as construction blueprints in progress, can be stored on vStorage, while drawings of completed buildings with less access needs can be moved to vColdstorage. All data will be backed up in 3 archives at 3 different locations to avoid data loss.

Accelerate download speeds to serve millions of users with vCDN solutions. Livestreaming solution for E-commerce.

The vCDN content distribution solution utilizes VNG Cloud's server network located across multiple sites with substantial bandwidth capacity, to significantly enhance download speeds when accessing websites and mobile apps. vCDN reduces server load and optimizes bandwidth by routing traffic through various network servers, thereby minimizing queries to resources.

VIP customer check-in enhanced by AI integration with vCloudcam

By integrating facial recognition cameras with stores' CRM system, when a VIP customer arrives, an automated message is sent to the counter manager for personalized service, including priority assistance.

24/7 security surveillance and centralized monitoring with vCloudcam

Suspicious behavior recognition, theft alert, and historical data review.

Tailored infrastructure for CRM, ERP, DMS, and POS systems

VNG Cloud's infrastructure capabilities with unlimited capacity, ready to scale according to customer needs. High speeds of up to Tbps domestically and 5Gbps internationally.

Optimize and timely process all requests on websites and applications from users with Load Balancing and Auto Scalling

When numerous users simultaneously request various services on the website and app, the system might experience delays due to insufficient processing capacity. The Load Balancing & Auto Scaling service facilitates automatic offloading of servers, ensuring real-time responses during periods of high access demand. The service can scale up by enhancing server configurations without limits, or scale out by quickly adding more servers with just a few clicks.

Using hybrid cloud model to connect information between online and offline

Hybrid Cloud Model: Leveraging the hybrid approach to seamlessly integrate existing ERP, CRM, and Cloud systems. This enables businesses to retain their on-premise systems while transitioning partially to the cloud, without any disruption or loss, effectively optimizing investment costs.

Provide security services in collaboration with leading global partners

Security as a Service: All VNG Cloud infrastructure adhere to ISO 27001 standards, coupled with Cloud Firewall system. This combination provides advanced and flexible security features, including creating a Next-Generation Firewall (NGFW), establishing Security Policy Groups, and configuring Network Access Control Lists (ACLs) to enable content filtering from the network layer to the application layer.

 
 
 
 
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Enhance store management and operational efficiency

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Ensure proactive security at sales points

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Reduce operational costs

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Ensure high-quality customer service

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Ensure user experience across digital app channels

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Create new revenue streams

 
 

Benefits

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Banks are required to have surveillance camera systems, storing surveillance camera data for a minimum of 100 days (Circular No. 18/2018/TT-NHNN on information system security in banks issued by the State Bank of Vietnam) for control, transaction auditing, and security. Due to extensive branch network across multiple locations, banks face challenges in managing camera systems, dealing with large content storage costs, and incurring expenses related to system investment, operation, and maintenance.
Securing ATMs demands substantial resources and relies heavily on human involvement, requiring 24/7 monitoring, which presents challenges for banks to balance cost optimization and safety assurance.
Ensure employees comply with customer service standards, track waiting times, VIP service.

As per Circular 18/2018/TT-NHNN, Article 21 issued by the State Bank of Vietnam, data within information systems categorized as level 2 or higher necessitate an automated backup plan commensurate with the frequency of data modifications. This plan must adhere to the principle that newly generated data must be backed up within a 24-hour timeframe. The backup data must be stored on external storage mediums, such as tapes, hard disks, optical discs, or comparable storage mediums, and securely archived, separate from the area of installation of the information system.

For information systems rated at level 2 or higher, it is mandatory to conduct a review and restore process for backup data from external storage mediums at least every six months. In instances where organizations possess both primary and backup information systems situated beyond the borders of Vietnam, they are obligated to store personal information and customer transaction data originating in Vietnam, in compliance with the stipulations of Vietnamese law.

Banks need to swiftly establish IT infrastructure and environment to develop and test applications for non-critical banking services. In order to ensure agile and responsive research, innovation, and development, keeping pace with competitors and the world, banks must rapidly and flexibly deploy their IT environment.
The nature of a bank sales representatives or appraisal officers' work often requires them to be in the field and access the bank's data. If these employees are only able to access data within branches or headquarters, it may not optimize efficiency. However, enabling remote access requires a solution that ensures security.
In the context of up to 90% reliance on IT systems for the e-banking model, safeguarding data privacy and business information is vital. Any security breach can lead to severe financial and reputational repercussions for your enterprise. Symantec Software Company highlights that Vietnam ranks 11th globally in cyber threat activities. The Vietnam Digital Information Security Association (VNISA) reports an information security index of 45.6% in 2018. Despite gradual improvement, Vietnam's progress remains moderate. Consequently, Vietnam continues to be projected as a country with elevated levels of malware and malicious software infections.
While banks may face limitations in migrating their core banking system to the cloud, they must still establish an e-banking channel to align with current trends. Transitioning towards a digital banking model requires integration between cloud-based e-banking and on-premise core banking systems. Hence, there exists a demand for a hybrid cloud solution.
 
 

Solutions

Optimize data backup with DR solution and smart storage

To minimize the risk of data loss, many businesses opt for a secure solution – offsite backup. This entails creating a duplicate archive that is stored in a separate location from the original data.

Data stored within VNG Cloud's cloud infrastructure adheres to strict redundancy and international data center standards. Moreover, VNG Cloud incorporates an intelligent storage system that seamlessly transitions between frequently accessed and less accessed data, thereby maximizing cost efficiency. To ensure utmost data protection, all information is replicated into 3 copies, mitigating the potential for data loss.

VNG Cloud's system is certified with global security standards, including PCI-DSS and ISO 27001.

24/7 security surveillance with AI-integrated vCloudcam

Utilizing a smart camera system to enhance security involves continuous monitoring for unusual behavior, such as individuals wearing helmets or masks. In such cases, the camera system will record and promptly alert security personnel for immediate follow-up and necessary action.

Facial recognition feature serves as an additional security layer, generating alerts to draw attention and prompt action in response to the detection of 'undesirable' individuals.

By investing in smart camera systems, banks can potentially save substantial costs compared to a complete camera replacement. VNG Cloud provides a cost-effective solution by elevating camera intelligence through cloud-based data storage and image processing. This approach not only minimizes expenses associated with replacing all existing cameras but also aligns with information utilization requirements.

Delivering security services in collaboration with leading global partners

Security as a Service: All VNG Cloud infrastructure systems adhere to ISO 27001 standards, coupled with Cloud Firewall features. This combination provides advanced and flexible security features, including creating a Next-Generation Firewall (NGFW), establishing Security Policy Groups, and configuring Network Access Control Lists (ACLs) to enable content filtering from the network layer to the application layer.

Centralized camera management and cost-effective storage with vCloudcam

VNG Cloud's vCloudcam service offers seamless and cost-effective cloud-based storage for unlimited camera data. It enables centralized management, monitoring, and data extraction from camera systems across multiple locations. This streamlined approach eliminates the need for investment, operational, and maintenance costs.

Enhancing customer service quality at branches with AI-powered monitoring

Harness the potential of AI technology to enhance transparency and elevate customer service at branches. Apply AI algorithms to recognize and assess employee behavior, thereby facilitating more transparent and accountable service management. Furthermore, leverage AI's facial recognition capabilities to identify VIP customers, allowing for the implementation of specialized and personalized services catered to their needs.

Streamlined management of remote workforce

Establish a secure digital workspace for bank employees to effectively operate remotely. This solution enables employees to access the bank's systems without concerns about information leaks or network vulnerabilities, while maintaining robust information security and efficient work practices.

 
 
 
 
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Enhance management and operations efficiency at branches and ATMs

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Ensure proactive security at point of sale locations

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Reducing operational and storage costs

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Ensure the best quality of customer service

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Ensure seamless customer experience across digital channels

 
 

Benefits

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When introducing a new media product to the market, businesses often struggle to accurately forecast the volume of concurrent users. To ensure an optimal user experience while keeping costs in check, it's crucial for businesses to adopt a flexible and scalable system that dynamically adjusts to demand fluctuations.
Achieving an optimal user experience across diverse devices and varying Internet access conditions (3G, 4G) necessitates transcoding original content into multiple profiles. This process can lead to a significant surge in storage expenses. If businesses opt for on-premise storage solutions, they might encounter performance issues and encounter limitations when trying to scale and expand.
Businesses face the challenge of acquiring accurate real-time data to comprehensively assess the efficacy of delivered content and enhance the quality of service provided to users.
While developing websites and applications, prioritizing information security is a crucial requirement. Achieving this includes gathering a team of skilled engineers and investing in building firewalls to safeguard websites and applications.
 
 

Solutions

Optimize data storage

Utilizing cloud storage facilitates unlimited content storage based on usage needs. Smart Storage enables the system to dynamically adapt and seamlessly transition between frequently accessed data and less-accessed data, optimizing costs. Smart Storage also analyzes stored content, directing frequently accessed content to vStorage and less-accessed content to vColdstorage, thereby optimizing costs and streamlining management.

Accelerate download speeds and serve millions of users with CDN solutions

The vCDN content distribution solution utilizes VNG Cloud's server network located across multiple sites with substantial bandwidth capacity, to significantly enhance download speeds when accessing websites and mobile apps. vCDN reduces server load and optimizes bandwidth by routing traffic through various network servers, thereby minimizing queries to resources.

Optimize and timely process all requests on websites and applications from users with Load Balancing and Auto Scalling

When numerous users simultaneously request various services on the website and app, the system might experience delays due to insufficient processing capacity. The Load Balancing & Auto Scaling service facilitates automatic offloading of servers, ensuring real-time responses during periods of high access demand. The service can scale up by enhancing server configurations without limits, or scale out by quickly adding more servers with just a few clicks.

Delivering security services in collaboration with leading global partners

All VNG Cloud infrastructure systems adhere to ISO 27001 standards, coupled with Cloud Firewall features. This combination provides advanced and flexible security features, including creating a Next-Generation Firewall (NGFW), establishing Security Policy Groups, and configuring Network Access Control Lists (ACLs) to enable content filtering from the network layer to the application layer. With dual layers of protection, the enterprise's services will be securely safeguarded.

 
 
 
 
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Optimize operational costs

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Improve operational control efficiency

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Ensure flexibility and easy compatibility with a variety of end-user devices

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Increase customer satisfaction with the service

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Real time multi-dimensional data analysis

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Proactive data security

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Ensure a good user experience across digital platforms

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Create new revenue streams

 
 

Benefits

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These include managing tenant/buyer information, maintaining accurate billing records, and handling paperwork. Additionally, establishing a user-friendly and transparent interactive platform between management departments and residential associations can be complex for businesses.
We understand that the construction sector has distinct demands for retaining drawings for periods ranging from 10 to 50 years, aimed at facilitating maintenance, repairs, and addressing unforeseen operational risks. This storage incurs significant expenses, encompassing archival setup, management fees, and personnel expenditures. Nonetheless, these archived records remain susceptible to loss from natural disasters and unintended events.
Ensuring proactive security in buildings and apartments requires a significant workforce available 24/7. Consequently, security assurance relies on existing human resources, making it challenging to proactively monitor and supervise. However, investing in a new smart camera system entails substantial costs.
Companies are striving to elevate the quality of customer service and broaden their sales channels. Therefore, the demand for efficient business management is on the rise. Simultaneously, the omni-channel system must exhibit flexibility and aptly cater to the varying on-site meeting requirements of salespeople who need to interact with clients in diverse locations.
Information security stands as a dominant concern in the development and upkeep of a website. Setting up a firewall to safeguard websites and applications necessitates the formation of a team of skilled IT engineers and substantial financial investment to sustain such protective measures.
 
 

Solutions

Centralized data management

Centralize customer data and information management on VNG Cloud's infrastructure. All data will be stored and managed within a unified system, facilitating streamlined management for building administrators. This approach enables employees to access, manage, and share documents with ease, reducing the risk of data loss.

Enhance building management service quality

Businesses can effortlessly receive and swiftly process accurate information regarding buildings and apartments. Furthermore, building management can efficiently conduct expense inventories and generate reports on a monthly, quarterly, and yearly basis. Timely reminders about maintenance schedules, notifications regarding electricity and water costs, and other activities are provided. Residents can easily access information on property facilities.

Proactive camera security solution

Our facial recognition camera system offers seamless recognition of residents in every apartment, eliminating the need for magnetic cards to access elevators. Residents are swiftly directed to their respective floors. With 24/7 surveillance, investing in new camera systems becomes unnecessary. The system actively monitors restricted areas and promptly alerts the security team to any unauthorized intrusion activities.

Smart Storage

Our vStorage solution offers automatic expansion of storage capacity and effortless transitioning between frequently accessed and less frequently accessed data, resulting in significant cost reductions.

Delivering security services in collaboration with leading global partners

All VNG Cloud infrastructure systems adhere to ISO 27001 standards, coupled with Cloud Firewall features. This combination provides advanced and flexible security features, including creating a Next-Generation Firewall (NGFW), establishing Security Policy Groups, and configuring Network Access Control Lists (ACLs) to enable content filtering from the network layer to the application layer.

Smart call center

The vCS Smart Mobile Switchboard presents an effective solution for businesses to manage and oversee employee efficiency with ease.

 
 
 
 
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Optimize operational, storage, and security costs

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Enhance building security with 24/7 technological support

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Cost savings by leveraging existing systems

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Enhance multi-channel customer care service

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Optimize IT infrastructure investment costs

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Create new revenue streams

 
 

Benefits

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Businesses often face the task of managing multiple construction projects simultaneously, which can pose challenges in effectively tracking project progress and ensuring accurate information synchronization and transfer among various teams.
Large-scale construction projects require a substantial management team to oversee workers, ensure work quality, prioritize labor safety, and safeguard construction materials. Consequently, the efficiency of these activities is highly dependent on human oversight, increasing the potential for property loss, theft of construction materials, and fraudulent behavior.
Storing a multitude of construction drawings poses a significant financial burden on businesses. Long-term archiving is mandated for design documents, completed drawings aligned with project service life, and a 10-year archival requirement for design and construction contractors post-construction warranty. Moreover, traditional storage methods entail substantial expenses for establishing and maintaining warehouses, coupled with the inherent risks of data loss stemming from natural disasters like fires, floods, and earthquakes.
Limited access to BIM models due to the server system located in different regions would be affected by the international bandwidth. This results in time consuming uploading and downloading data to BIM, affecting the work progress of the teams involved.
Construction businesses need to invest in high-performance servers located in data centers to handle large-capacity design files. This incurs operational costs, maintenance of equipment, and requires engineers to be present in the data center to monitor the workflow.
 
 

Solutions

Implement a smart camera system for construction site monitoring

Our solution aims to lower supervision expenses with smart features such as people counting, timekeeping, and facial recognition. This will enable businesses to effectively monitor the site, ensuring adherence to labor safety regulations. Additionally, proactive security measures such as blacklisting, restricted area monitoring, and virtual fences will be in place.

Smart Storage

Our smart storage solution offers an automatic expansion of storage capacity and seamless switching between frequently accessed and less-accessed data, all while optimizing costs. For instance, items requiring frequent retrieval, like construction drawings, can be stored in vStorage, while drawings for completed buildings with lower retrieval needs can be shifted to vColdstorage. To ensure data safety, all information will be securely backed up across three separate archives located at different sites, mitigating the risk of data loss.

Remote work management

Digital workspace offers a secure online working environment, enabling engineers and architects to effectively work remotely. This includes seamless access to servers and data on their computers while ensuring the utmost information security and work efficiency.

Centralized project data management

Streamline and accelerate work processes by maintaining real-time data updates across teams, ensuring transparency and the security of data.

 
 
 
 
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Deliver quick visual reports and data to enable project managers to make informed decisions, enhancing management efficiency and ensuring project progress.

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Enhance construction management, ensure better security, and higher occupational safety with improved efficiency and cost savings

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Optimize storage costs and improve data retrieval speed

 
 

Benefits

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